LiveChat also recently introduced an integration with WhatsApp (although it requires the rather pricey WhatsApp Business plan). You can connect the Facebook Messenger directly with LiveChat, meaning your agents don’t need a Facebook account, and you won’t miss any messages, because you can handle everything from one place. In fact, integrations are one of the things LiveChat does best. If you use a popular CMS like WordPress, Shopify, or Weebly etc., there are even plugins and apps available to integrate LiveChat without fiddling around with your code. All you have to do is copy and paste a piece of code. LiveChat is brimming with features and add-ons. What’s the saying? A picture is worth a thousand words. First of all, you don’t need an expensive telephone line or a complicated technical setup, and since you are working on a screen, LiveChat allows you to share links, images, and videos. Of course, you could also offer telephone support, but chat support has some advantages that telephone support can’t offer. Fast support means more satisfaction, more trust, and even more sales.
Mac live chat software#
Big companies like IKEA, Virgin and Atlassian trust their service, and with good reason: Unlike email or FAQ support, having live chat software installed provides users with a live and direct experience. LiveChat helps about 33,000 users worldwide to get their questions answered every day.
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